PRIVACY POLICY

Last updated 20/08/2024

This privacy policy for Kanboo App LLC (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

• Download and use our mobile application (Kanboo App), or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@kanboo.app.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
• What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 
• How do you exercise your rights? The easiest way to exercise your rights is by visiting the app, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. 

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
8. HOW LONG DO WE KEEP YOUR INFORMATION?
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
10. DO WE COLLECT INFORMATION FROM MINORS?
11. WHAT ARE YOUR PRIVACY RIGHTS?
12. CONTROLS FOR DO-NOT-TRACK FEATURES
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO WE MAKE UPDATES TO THIS POLICY?
15. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Billing addresses
• Debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link here: https://stripe.com/ae/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for various reasons depending on how you interact with our Services, including:

• To facilitate account creation and authentication and manage user accounts. We may process your information to enable you to create and log into your account, as well as maintain it in good standing.
• To request feedback. We may process your information to request feedback and to communicate with you regarding your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you provide for marketing purposes, if this is in line with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?’ below.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertisements tailored to your interests, location, and other factors.
• To protect our Services. We may process your information as part of our efforts to ensure the safety and security of our Services, including monitoring and preventing fraud.
• To identify usage trends. We may process information about how you use our Services to better understand their usage and to improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to assess how to deliver marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual’s vital interests. We may process your information when necessary to protect an individual’s vital interests, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we have a valid legal basis to do so under applicable law, such as with your consent, to comply with laws, to provide services, to fulfill contractual obligations, to protect your rights, or to pursue our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information to:
  • Send users information about special offers and discounts on our products and services
  • Develop and display personalized and relevant advertising content
  • Analyze how our Services are used to improve them
  • Support our marketing activities
  • Diagnose problems and prevent fraudulent activities
  • Understand how users use our products and services to enhance user experience
• Legal Obligations. We may process your information when necessary to comply with legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing information as evidence in litigation.
• Vital Interests. We may process your information to protect your vital interests or those of another person, such as in situations involving potential threats to safety.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) for a particular purpose or if your consent can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In exceptional cases, we may be legally permitted to process your information without your consent, including:

• If collection is clearly in the interest of an individual and consent cannot be obtained in a timely manner
• For investigations and fraud detection and prevention
• For business transactions under certain conditions
• If contained in a witness statement necessary for assessing, processing, or settling an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
• If collection and use with consent would compromise the availability or accuracy of information for investigating breaches of agreements or laws
• If disclosure is required to comply with legal processes or court orders
• If produced in the course of employment, business, or profession, consistent with the purposes for which it was produced
• For journalistic, artistic, or literary purposes
• If publicly available and specified by regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or part of our business.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information you share with third parties that we may link to or who advertise on our Services but are not affiliated with us.

Our Services may link to third-party websites, online services, or mobile applications and may include advertisements from third parties that are not affiliated with us. We do not guarantee the security or privacy practices of such third parties and are not liable for any loss or damage resulting from your use of these third-party websites, services, or applications. The inclusion of a link does not imply endorsement by us. We cannot guarantee the safety and privacy of any data you provide to third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices of any third parties, including other websites, services, or applications that may be linked to or from our Services. We recommend that you review the privacy policies of such third parties and contact them directly with any questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Services. Some tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also allow third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes, including managing and displaying advertisements, tailoring advertisements to your interests, or sending reminders about abandoned shopping carts (based on your communication preferences). Third parties use their technology to deliver targeted advertising about products and services that may appear on our Services or other websites.

To the extent that these tracking technologies are considered a ‘sale’ or ‘sharing’ (including targeted advertising as defined by applicable laws), you can opt out of these technologies by submitting a request as described in the section ‘DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?’

Specific information on how we use such technologies and how you can refuse certain cookies is provided in our Cookie Notice.

• Google Analytics

We may share your information with Google Analytics to track and analyze the use of our Services. To opt out of being tracked by Google Analytics across our Services, visit Google Analytics Opt-Out. For more information on Google’s privacy practices, please visit the Google Privacy & Terms page.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer the option to register and log in using your social media account details (e.g., Facebook or X). If you choose this option, we will receive profile information from your social media provider. The profile information we receive may vary depending on the provider but typically includes your name, email address, friends list, and profile picture, along with other information you choose to make public on the social media platform.

We will use the information received only for the purposes described in this privacy notice or otherwise made clear to you on the relevant Services. We do not control, nor are we responsible for, other uses of your personal information by your social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information and to adjust your privacy preferences on their sites and apps.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required by law.

We will retain your personal information only for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is mandated or permitted by law (e.g., tax, accounting, or other legal requirements). No purpose in this notice requires us to keep your personal information for longer than the period during which users maintain an account with us.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (e.g., because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is feasible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a combination of organizational and technical security measures.

We have implemented reasonable and appropriate technical and organizational security measures designed to protect your personal information. Despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information. Although we strive to protect your personal information, the transmission of such information to and from our Services is at your own risk. You should only access the Services from a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor who is using the Services with your consent. If we learn that we have collected personal information from users under 18 years of age, we will deactivate the account and take reasonable steps to delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at info@kanboo.app.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in certain regions such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, update, or delete your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These rights may include: (i) the right to request access to and obtain a copy of your personal information; (ii) the right to request correction or deletion of your personal information; (iii) the right to restrict the processing of your personal information; (iv) the right to data portability, if applicable; and (v) the right not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such requests by contacting us using the details provided in ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ section below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and believe we are processing your personal information unlawfully, you also have the right to file a complaint with your local data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing Your Consent: If we are relying on your consent to process your personal information, which may be express or implied depending on applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the details provided in ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ section below.

Please note that this will not affect the lawfulness of processing based on consent before its withdrawal nor, where applicable law allows, will it affect the processing of your personal information conducted based on lawful processing grounds other than consent.

Opting Out of Marketing and Promotional Communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, or by contacting us using the details provided in ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ section below. You will then be removed from our marketing lists. However, we may still communicate with you—for example, to send service-related messages necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, it may affect certain features or services of our services. You may also opt out of interest-based advertising by advertisers on our Services.

If you have questions or comments about your privacy rights, you may email us at info@kanboo.app.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, there is no uniform technology standard for recognizing and implementing DNT signals. Therefore, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about it in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Since there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, obtain a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in certain circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories when you interact with us in person, online, or by phone or mail, including:

• Receiving help through our customer support channels.
• Participation in customer surveys or contests.
• Facilitation in the delivery of our services and responding to your inquiries.

We will use and retain the collected personal information as needed to provide the services or for:

• Category A – As long as the user has an account with us
• Category B – As long as the user has an account with us
• Category C – As long as the user has an account with us
• Category D – As long as the user has an account with us
• Category G – As long as the user has an account with us
• Category H – As long as the user has an account with us
• Category K – As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in the ‘WHAT INFORMATION DO WE COLLECT?’ section.

How We Use and Share Personal Information

Learn about how we use your personal information in the ‘HOW DO WE PROCESS YOUR INFORMATION?’ section.

Will Your Information Be Shared with Anyone Else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the ‘WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?’ section.

We may use your personal information for our own business purposes, such as for internal research, technological development, and demonstration. This is not considered ‘selling’ your personal information.

We have not disclosed, sold, or shared any personal information to third parties for business or commercial purposes in the past twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in some cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Depending on your state, you may also have the following rights:

• Right to obtain a list of categories of third parties to which we have disclosed personal data
• Right to obtain a list of specific third parties to which we have disclosed personal data
• Right to limit the use and disclosure of sensitive personal data
• Right to opt out of the collection of sensitive data and personal data collected through voice or facial recognition features

How to Exercise Your Rights

To exercise these rights, you can contact us through the app, by emailing us at info@kanboo.app, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent who does not provide proof of valid authorization to act on your behalf.

Request Verification

Upon receiving your request, we will need to verify your identity to ensure you are the person about whom we have information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. If we cannot verify your identity from the information already maintained by us, we may request additional information for verification purposes and for security or fraud-prevention reasons.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request, and the agent will need to provide a written and signed authorization from you.

Appeals

Under certain US state data protection laws, if we decline to act on your request, you may appeal our decision by emailing us at info@kanboo.app. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision. If your appeal is denied, you may submit a complaint to your state attorney general.

California ‘Shine The Light’ Law

California Civil Code Section 1798.83, also known as the ‘Shine The Light’ law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the preceding calendar year. If you are a California resident and would like to make such a request, please submit it in writing using the contact details provided in ‘HOW CAN YOU CONTACT US ABOUT THIS POLICY?’ section.

14. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy policy. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

15. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at info@kanboo.app.

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit the app.